What to Expect When You’re Expecting
I’m not talking about babies here, I’m talking about customers. The easiest way to create happy customers? Do what you say you’re going to do. There’s a catch though – a lot of us don’t say what we’re...
View ArticleFood and Beverage Replacement Parts Survey Results
Food Engineering magazine just published their 8th Annual Replacement Parts Directory in their August 2010 issue and in it they included a Replacement Parts & Components Survey of food and beverage...
View ArticleSAVEing Customer Service
There’s a really thought-provoking post over at the NY Times blog that offers some insights into customer service from Jay Goltz, a small business owner in Chicago. In How to S.A.V.E. Customer Service,...
View ArticleThe ProCustomer Smart Bar at Pack Expo 2010
Pack Expo International 2010 starts this Sunday, October 31 and runs through Wednesday, November 3 in Chicago at McCormick Place. Pro Mach and its brands will have a 12,000 square foot island in the...
View ArticleProCustomer Champions 2010
At Pack Expo International 2010 in Chicago, IL, we hosted a ProCustomer Cocktail Party where we invited our key customers and partners to relax and unwind with us as a thank you for working with us. At...
View ArticleAn Entire Employee Handbook On a Notecard
They say that to succeed companies must chose what their value proposition will be. Is it to be the low cost leader? The customer service leader? Have the widest selection? Once you pick your value...
View ArticleViews from Corner Offices – Lowering Packaging Machine Maintenance and...
With much of the attention focused on developing high-performance, price competitive packaging machines, what are machinery OEMs doing to lower the maintenance and operating costs of their equipment...
View ArticleViews from Corner Offices – Lowering Packaging Machine Maintenance and...
In Part 1 of my interview with Ernie Newell, vice president and general manager of Ossid, a division of Pro Mach, Ernie discussed how relationships with supply chain partners help packaging machine...
View ArticleViews from Corner Offices – Tiered Suppliers and Lowering Maintenance Costs
In this series of interviews with senior managers, I explore how the supply chain affects total cost of ownership of packaging technology. Allpax started life as an engineering organization that...
View ArticleHow Confident Are You in Your Product?
We all probably (hopefully) feel pretty confident in our products, but how many companies are so confident they’re willing to put their money where their mouth is? Domino’s Pizza, in the midst of...
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